What is your return policy?
Our return policy allows customers to return unworn and undamaged sneakers within 30 days of the purchase date for a full refund or exchange. Please refer to our website for more details on our return policy.
How can I be sure that the sneakers I purchase are authentic?
Kicksneakerstore.com only sells authentic sneakers from reputable brands. We guarantee the authenticity of all of our products. If you have any concerns, please contact our customer service team.
What payment methods are accepted on your website?
We accept major credit cards, PayPal, and other secure payment methods. Payment information is processed through a secure checkout system.
How long will it take for my order to be delivered?
Delivery times for orders may vary based on your location and the availability of the sneakers you ordered. We provide estimated delivery times at checkout and also provide tracking information for your order.
Is there free shipping available on orders?
We offer free shipping on orders over $100. Please see our website for more information on our shipping policies and options.
What should I do if my sneakers arrive damaged or defective?
If your sneakers arrive damaged or defective, please contact our customer service team within 7 days of receiving your order to arrange for a return or exchange.
Are there any promotions or discounts currently available?
Kicksneakerstore.com occasionally offers promotions and discounts on our website and social media channels. Follow us on social media or sign up for our newsletter to stay updated on current offers.
Can I track the status of my order online?
We provide tracking information for your order so that you can monitor its status. You can also check your order status on our website.
What should I do if I need to exchange my sneakers for a different size?
If you need to exchange your sneakers for a different size, please contact our customer service team to arrange for a return or exchange.
How can I contact your customer service team?
Our customer service team is available to assist you with any questions or concerns. You can reach us via email, phone, or online chat. Contact information is available on our website.